🛠 Tech Stack

💼 About This Role

You'll redefine the customer support experience through intelligent automation and AI at Motorway, the UK's fastest-growing used car marketplace. You'll lead end-to-end delivery of AI-powered support workflows that improve both operational efficiency and service quality. Backed by leading investors, you'll set new industry standards in seamless customer support.

🎯 What You'll Do

• Partner with Customer Support to identify automation opportunities
• Lead end-to-end delivery of automated support workflows
• Collaborate with engineers and data analysts on AI solutions
• Define and monitor KPIs for automated support initiatives

📋 Requirements

• Experience automating customer support workflows with AI tools
• Hands-on experience with AI support platforms like Sierra or similar
• Proven Product Management experience with roadmap ownership
• Experience defining KPIs and success metrics for AI-driven products

✨ Nice to Have

• Familiarity with designing scalable automated workflows
• Experience with data privacy and regulatory compliance in AI

🎁 Benefits & Perks

• 🏖️ Hybrid working
• 🏥 BUPA health insurance
• 🚗 Motorway car leasing scheme
• 👶 Enhanced parental leave