Tech Stack

Description

You will execute digital customer lifecycle programs that improve adoption, engagement, and retention, building workflows and automations in Celigo and Gainsight while collaborating with cross-functional teams to drive measurable customer outcomes.

Requirements

• 4+ years in Customer Success, Account Management, or related customer-facing role
• Experience using data to assess customer behavior and measure program impact
• Experience building workflows or integrations in Celigo or similar platform
• Experience building journeys or programs in Gainsight
• Strong technical aptitude with ability to quickly learn new tools

Responsibilities

• Build and execute digital customer lifecycle programs
• Build customer-facing and internal workflows in Celigo
• Build AI-enabled workflows in Celigo
• Configure journeys, playbooks, and workflows in Gainsight
• Design and implement project-level automations and integrations