Tech Stack

Description

You will coordinate daily field operations as the nerve center of our installation and service team, scheduling calls, optimizing routes, quoting jobs, and ensuring technicians have everything they need to deliver world-class service. This role involves heavy inbound calls and emails.

Requirements

• 2+ years dispatching or coordinating field service teams in trades, construction, facilities, or logistics (preferred)
• Hands-on experience with ServiceTitan, FieldEdge, or Salesforce Field Service (ServiceTitan strongly preferred)
• Proven ability to build accurate quotes and interpret labor/material pricing
• Strong geographic knowledge of Wisconsin and route-planning skills
• Exceptional multitasking, communication, and customer-service abilities

Responsibilities

• Schedule and dispatch technicians for service and preventative-maintenance calls
• Prioritize emergencies and adjust daily plan in real-time to maximize technician utilization
• Generate and follow-up on service quotes (labor, parts, travel) using ServiceTitan
• Serve as primary point of contact for customers, providing status updates and ETA notifications
• Monitor KPIs such as first-time-fix rate, on-time arrival, and callback percentage