🛠 Tech Stack

💼 About This Role

You'll be the primary relationship owner for a book of existing customers in Japan, focusing on retention, renewals, and adoption-driven expansion. Your core impact is driving customer satisfaction and measurable ARR growth through consultative conversations. This role stands out as an opportunity to shape Fivetran's Japan growth within a tight-knit, values-driven team.

🎯 What You'll Do

• Manage renewal, upsell, and expansion contracts for existing customers.
• Conduct regular business reviews and build expansion roadmaps.
• Drive adoption of Fivetran connectors through consultative conversations.
• Provide accurate forecasts for renewals and expansions.

📋 Requirements

• Native Japanese speaker with strong professional English.
• 3+ years of SaaS Account Management or Customer Success experience.
• Proven negotiation experience handling renewals and amendments.
• Experience with CRM and forecasting tools (Salesforce preferred).

✨ Nice to Have

• Previous experience at a US-based cloud/SaaS company.
• Experience working with Systems Integrators/Partners in Japan.
• Knowledge of SaaS financial metrics and consumption-based models.

🎁 Benefits & Perks

• 💰 100% employer-paid medical insurance
• 🏖️ Generous PTO, paid sick time, parental leave, holidays
• 📈 RSU stock grants
• 📱 Monthly cell phone stipend
• 🧠 Mental health support platform

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Panel Interview· 60 min