🛠 Tech Stack

💼 About This Role

You'll deliver training programs for Customer Satisfaction Center agents (BPO and in-house) to ensure consistent coverage and quality. You'll create and maintain training content such as SOPs, playbooks, and quizzes. This role supports continuous improvement by incorporating QA findings and VOC themes into monthly training plans.

🎯 What You'll Do

• Deliver training programs for new hires and product updates
• Create and maintain SOPs, playbooks, and learning assets
• Collaborate with QA and CS Ops to update training materials
• Track training completion and proficiency metrics

📋 Requirements

• Over 2 years in service training or support enablement
• Experience in BPO, SaaS, or tech environments
• Ability to create clear training materials from complex products
• Practical use of AI tools like semantic search and auto Q&A

✨ Nice to Have

• Bachelor's degree in Education, Linguistics, or related field
• Familiarity with CSAT, QA, and repeat contact rate

🎁 Benefits & Perks

• 📈 Employee Stock Ownership Plan (ESOP)
• 🔧 Access to cutting-edge AI tools (Cursor, GPT, Gemini)
• 💻 Best-in-class equipment including top-spec laptops
• 🌍 Annual company offsites and team events

🚩 Heads Up

• No salary mentioned in listing, only estimated
• Requirements include 'AI tools' but role is training-focused, not technical