12h ago
IT Service Management Representative
Washington, DC
$53.9k-$120.1k / year
full-time Remoteconsulting
๐ผ About This Role
You'll coordinate monthly non-production maintenance activities across multiple teams on the Service Integration and Delivery (SID) team. Your work ensures seamless communication for maintenance schedules and troubleshooting. You'll also provide after-hour War-captain support for unscheduled and scheduled maintenance activities at a top federal services company.
๐ฏ What You'll Do
- Coordinate monthly non-production maintenance schedules across technical teams
- Serve as War-captain for after-hour and weekend maintenance activities
- Manage change request tickets and resolve break-fix issues
- Communicate maintenance impact and testing requirements to departments
๐ Requirements
- Experience with SID team procedures and coordination
- Ability to lead War-captain troubleshooting calls
- US Citizenship required
๐ Benefits & Perks
- ๐๏ธ Paid time off
- ๐ฐ 401(k) matching
- ๐ฅ Health insurance
- ๐ Tuition reimbursement
๐จ Hiring Process
Estimated timeline: 2-4 weeks ยท AI estimate
- 1Recruiter Phone Screenยท 30 min
- 2Hiring Manager Interviewยท 45 min
- 3Offerยท N/A
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