12h ago

IT Service Management Representative

Washington, DC

$53.9k-$120.1k / year

full-time Remoteconsulting

๐Ÿ’ผ About This Role

You'll coordinate monthly non-production maintenance activities across multiple teams on the Service Integration and Delivery (SID) team. Your work ensures seamless communication for maintenance schedules and troubleshooting. You'll also provide after-hour War-captain support for unscheduled and scheduled maintenance activities at a top federal services company.

๐ŸŽฏ What You'll Do

  • Coordinate monthly non-production maintenance schedules across technical teams
  • Serve as War-captain for after-hour and weekend maintenance activities
  • Manage change request tickets and resolve break-fix issues
  • Communicate maintenance impact and testing requirements to departments

๐Ÿ“‹ Requirements

  • Experience with SID team procedures and coordination
  • Ability to lead War-captain troubleshooting calls
  • US Citizenship required

๐ŸŽ Benefits & Perks

  • ๐Ÿ–๏ธ Paid time off
  • ๐Ÿ’ฐ 401(k) matching
  • ๐Ÿฅ Health insurance
  • ๐Ÿ“š Tuition reimbursement

๐Ÿ“จ Hiring Process

Estimated timeline: 2-4 weeks ยท AI estimate

  1. 1Recruiter Phone Screenยท 30 min
  2. 2Hiring Manager Interviewยท 45 min
  3. 3Offerยท N/A
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