🛠 Tech Stack

💼 About This Role

You'll own Net Revenue Retention for a $5M–$10M+ portfolio in a high-impact, rebuild-phase SaaS business. You'll drive expansion, retention, and customer outcomes while helping define what "great" looks like. This role offers high ownership and the chance to shape playbooks and processes from the ground up.

🎯 What You'll Do

• Own Net Revenue Retention (NRR) for your book of business.
• Identify and close up-sell and cross-sell opportunities.
• Build and maintain a healthy expansion pipeline (3–4x coverage).
• Proactively manage renewal cycles and mitigate churn risk.
• Maintain accurate pipeline and forecasts in CRM.

📋 Requirements

• 4–8+ years in mid-market SaaS Account Management, Customer Success, or Sales.
• Proven track record of independently identifying and closing expansion opportunities.
• Experience owning revenue targets (NRR, expansion, or renewals).
• Strong commercial acumen and negotiation skills.
• Proficiency with CRM tools (Hubspot, Salesforce).

✨ Nice to Have

• Experience in a rebuild or transformation environment.
• Previous experience in Transportation Management Systems or last-mile/logistics tech.
• Daily use of AI in customer-facing and revenue workflows.

🎁 Benefits & Perks

• 🌍 100% Remote and Global: Work from anywhere in the world.
• 🕒 Flexible Work Environment: Set your own hours, results-focused.
• 📈 Dedicated Growth Path: Consistent feedback and support for career goals.
• 🛠️ Access to Leading Tools and Technology: Latest tools and playbooks.
• 🎉 Engaging Community Activities: Coffee chats, happy hours, book clubs.

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Panel Interview· 60 min