🛠 Tech Stack

💼 About This Role

You'll join G-P's Support Team to handle HR, IT, Finance, and benefits queries for customers and professionals. You'll manage day-to-day inquiries using Zendesk and ensure timely resolution. This role offers the chance to work in a remote-first environment with a global SaaS leader.

🎯 What You'll Do

• Handle daily HR, IT, Finance, and benefits queries
• Triage and prioritize tickets based on urgency
• Use Zendesk to track customer interactions

📋 Requirements

• 3-5 years of Global Shared Services experience
• Experience in HR, IT, or Finance shared services
• Proficient in written and verbal English
• Customer-oriented with problem-solving aptitude

✨ Nice to Have

• Knowledge of Zoho GPP
• Experience with SaaS platforms

🎁 Benefits & Perks

• 🍼 Generous paid parental leave
• 🏖️ Flexible time off
• 💼 Medical, dental, vision insurance
• 🌴 Sabbatical after 5 years
• 💰 Annual bonus eligibility

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Application Review· 1 week
2. 2Recruiter Screen· 30 min
3. 3Manager Interview· 1 hour