18h ago
Customer Onboarding Manager
Frankfurt
β¨ $55k-$70k / yearest.
full-time Hybridhealthcare
π Tech Stack
πΌ About This Role
You'll lead the onboarding process for healthcare clients, ensuring successful adoption of digital solutions. You'll coordinate projects from kick-off to go-live, acting as the main point of contact. This role offers the chance to digitalize healthcare in Germany with a leading health tech company.
π― What You'll Do
- Plan and coordinate the entire onboarding process for clients
- Serve as the main contact for clients and internal teams
- Conduct kick-off and technical/organizational analysis
- Configure digital solutions and coordinate data export/import
- Train customer staff and support go-live remotely or on-site
π Requirements
- Experience in project management or customer consulting
- Strong communication skills and ability to take responsibility
- Structured and solution-oriented working style
- Willingness to travel for on-site meetings in Munich area
- Excellent German and good English skills
β¨ Nice to Have
- Experience in change management or healthcare sector
- Knowledge of project management tools like Salesforce
- Passion for digital products and healthcare
π Benefits & Perks
- π Germany ticket sponsored by Doctolib
- ποΈ 28 vacation days + extra day per year (max 30)
- π₯ Company health insurance with extra benefits
- π Company pension plan with 40% employer contribution
- πΆ Parent care program including extra parental leave
π¨ Hiring Process
Estimated timeline: 2-4 weeks
- 1Intro callΒ· 45 min
- 2Technical interview with case studyΒ· 60 min
- 3Team interview with Hiring ManagerΒ· 60 min
- 4Reference checkΒ· 30 min
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