🛠 Tech Stack

💼 About This Role

You'll lead Brex's B2B collections and recovery strategy across unsecured corporate card and financial products. Your core impact will be driving step-function improvements in recovery rates while balancing customer relationships. This role offers the opportunity to shape AI-powered collections and work cross-functionally with Credit, Data Science, and Engineering teams.

🎯 What You'll Do

• Define and execute multi-year B2B collections and recovery strategy
• Own performance metrics for delinquencies, roll rates, and net charge-offs
• Lead and mentor an internal team of collections managers and specialists
• Optimize standard operating procedures, workflows, and treatment strategies
• Oversee external collection agencies and legal partners

📋 Requirements

• 10+ years in collections, risk operations, or credit cycle management
• 5+ years focused on B2B/commercial unsecured credit
• 3+ years in a senior leadership role
• Deep expertise in commercial collections strategies including workout arrangements and legal recoveries
• Highly analytical with experience using BI tools like Looker or Hex

✨ Nice to Have

• Experience implementing AI-assisted collections outreach
• Deep understanding of startup/venture-backed business ecosystem

🎁 Benefits & Perks

• 🏖️ Flexible hybrid work with three coordinated days in office per week
• 🌍 Up to four weeks per year of fully remote work
• 💰 Equity and other compensation forms may be provided

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical / Case Interview· 60 min
4. 4Executive Interview· 45 min