💼 About This Role

You'll support newly onboarded merchants to activate payment solutions and increase activation rates for a fast-growing fintech. Gain insights into obstacles preventing merchants from transacting.

🎯 What You'll Do

• Proactively contact new merchants to encourage activation
• Guide merchants through payment setup steps
• Identify and document reasons for inactivity
• Collaborate with internal teams to resolve issues

📋 Requirements

• Strong communication skills and service mindset
• Proactive and solution-oriented approach
• Strong organizational skills
• Proficiency in Icelandic and English

✨ Nice to Have

• Interest in customer experience or fintech
• Sales or business operations experience

🎁 Benefits & Perks

• 📚 Continuous learning opportunities
• 🌍 International work environment
• 🤝 Supportive community
• 🏢 Comprehensive benefits

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Application· 1 week
2. 2Phone Screen· 30 min
3. 3Interview· 1 hour