🛠 Tech Stack

💼 About This Role

You'll serve as the first point of contact for Lightspeed's hospitality customers, assisting with hardware and software issues. You'll collaborate with a global team to investigate and resolve problems, ensuring exceptional customer experiences. This role offers the opportunity to work with a truly global team across multiple time zones.

🎯 What You'll Do

• Provide first-line support to hospitality customers via phone, chat, and email.
• Troubleshoot and resolve hardware and software issues using consistent techniques.
• Document and track interactions in customer support platforms.

📋 Requirements

• Customer service experience and/or technical support.
• Strong attention to detail with exceptional customer experience focus.
• Excellent German and English communication skills.
• Basic experience with iOS, Android, OSX, Windows platforms.

✨ Nice to Have

• Experience with SaaS product support.
• Knowledge of the hospitality industry.
• Experience supporting an iOS application.

🎁 Benefits & Perks

• 💊 Private healthcare
• 🦷 Dental cover
• 👁️ Optical cover
• 🏋️ 400€ annually towards Health and Wellbeing
• 💰 Equity for all Lightspeeders

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Technical Interview· 45 min
3. 3Hiring Manager Interview· 45 min