🛠 Tech Stack

💼 About This Role

You'll be the first point of contact for LiveOak Fiber customers, delivering exceptional support for telecom products. You'll resolve inquiries, troubleshoot basic technical issues, and contribute to customer satisfaction and retention. This role offers 100% company-paid benefits and growth opportunities in a supportive team environment.

🎯 What You'll Do

• Respond to inbound calls, emails, and chats professionally.
• Assist customers with account management and billing questions.
• Troubleshoot basic technical issues for internet/phone/TV.
• Document interactions accurately in the CRM system.

📋 Requirements

• High school diploma or equivalent.
• Minimum 1 year of customer service experience.
• Basic computer proficiency and multitasking ability.
• Authorization to work in the U.S.

✨ Nice to Have

• Previous call center experience, ideally telecom.
• Familiarity with CRM software.
• Bilingual skills (Spanish or other languages).

🎁 Benefits & Perks

• 🏥 100% company-paid medical, dental, vision
• 💰 Bonus potential
• 📈 Career growth opportunities
• 🌴 Location near Emerald Coast/Golden Isles

🚩 Heads Up

• Physical demands include lifting up to 45 lbs and standing up to 40% of time, which may be unexpected for a desk job.