🛠 Tech Stack

💼 About This Role

You'll drive adoption, retention, and expansion across a high-volume book of SMB and mid-market accounts at a fast-growing conversational AI platform. You'll operate at scale, leveraging automation, data, and proactive outreach to deliver meaningful outcomes. This role offers the chance to shape scalable success programs in a dynamic, remote-first environment.

🎯 What You'll Do

• Manage a high-volume book of SMB and mid-market accounts
• Drive engagement through scaled touchpoints and automation
• Design scalable programs like email sequences and webinars
• Identify at-risk accounts and reduce churn proactively

📋 Requirements

• 2–4 years in Customer Success, Account Management, or similar SaaS role
• Experience managing a high-volume book of business
• Strong operational mindset and data comfort
• Familiarity with Vitally, Intercom, HubSpot, or Salesforce

✨ Nice to Have

• Experience building or optimizing CS playbooks and automation workflows
• Knowledge of a second language (French, Spanish, Portuguese, German, or Dutch)

🎁 Benefits & Perks

• 🌍 100% Remote work environment
• 🎓 Comprehensive training and regular performance reviews
• 💰 Competitive compensation based on experience
• 🏆 Great referral programs with incentives and bonuses
• 🛍️ Unbelievable product discounts on SalesCloser's offerings

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Submit resume and cover letter· 1 day
2. 2Recruiter phone screen· 30 min
3. 3Hiring manager interview· 1 hour
4. 4Final interview with team· 1 hour

🚩 Heads Up

• Role requires own workstation and equipment; no hardware provided
• Background check including credit check may be required
• Must work Pacific time zone hours regardless of location