Description

You will develop foundational product knowledge and assist customers via email, troubleshoot issues, and maintain records. Participate in training to enhance skills while supporting Stripe's mission to grow the internet economy.

Requirements

• User-first mindset and problem-solving energy
• Excellent written and verbal English communication
• Analytical thinking, research, and problem-solving skills
• Process-oriented and ability to get things done
• Current student or recent graduate (2025/2026)

Responsibilities

• Develop foundational understanding of products, services, and features
• Respond promptly to customer inquiries via email with accurate information
• Diagnose and troubleshoot issues, escalating complex ones
• Follow up to ensure issue resolution and customer satisfaction
• Maintain detailed records of interactions and participate in training