Description

As a Customer Success Senior Manager at Ripple, you will drive revenue and product adoption by deepening customer relationships and scaling payments volume. You'll serve as a trusted advisor, identify upsell opportunities, and lead cross-functional initiatives to solve complex business challenges.

Requirements

• 10+ years in customer-facing role at financial institutions or FinTech/crypto
• Fluency in English (Spanish a bonus)
• Multi-stakeholder management in complex environments
• Experience launching complex B2B business solutions with innovative technology
• Excellence in building relationships across global, cross-functional teams

Responsibilities

• Develop deep understanding of customer technical solutions and needs
• Serve as advisor and Ripple advocate to enable customer success
• Conduct financial and value analysis to identify growth opportunities
• Navigate upsell and cross-sell opportunities to deal execution
• Lead cross-functional initiatives to solve complex operational issues