💼 About This Role

You'll define the customer experience at a leading veterinary emergency hospital by delivering service, focus, and participation. Your core impact is ensuring every interaction is warm, personalized, and seamless from check-in through follow-up. This role offers unparalleled opportunities for growth in a supportive, fast-paced environment.

🎯 What You'll Do

• Greet customers with warmth and urgency in person, over phone, or online
• Manage customer communications and route urgent medical calls to doctors
• Deliver personalized experiences and find creative ways to say yes
• Process payments accurately and protect financial information

📋 Requirements

• 2+ years in a customer service role
• Advanced knowledge of computer programs and practice management software
• Strong organizational skills and attention to detail
• Availability to work nights, weekends, and holidays on a rotating basis

✨ Nice to Have

• Experience in veterinary or healthcare settings
• Familiarity with QPR training or crisis intervention
• Ability to handle end-of-life conversations with compassion

🎁 Benefits & Perks

• 💵 Competitive compensation and 401K match
• 🏥 Comprehensive health and wellness benefits starting day one
• 🎓 Continuing education stipend up to $2,500/year for full-time
• 👶 Paid parental leave up to 12 weeks at 100% salary
• 🩺 Clinical student loan repayment program

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Phone Screen· 30 min
2. 2In-person Interview· 45 min
3. 3Offer· 1 week

🚩 Heads Up

• Requires availability for nights, weekends, and holidays on rotating basis
• Mentions working in noisy environment with strong odors