💼 About This Role

You'll own the critical transition from sale to value for new customers, leading a small team focused on execution, speed, and early retention. Your core impact is driving enrollment conversion and onboarding throughput. This hands-on leadership role includes three months of individual contributor work to build deep operational context.

🎯 What You'll Do

• Lead and coach a small onboarding team, jumping into execution as needed.
• Own onboarding performance metrics including enrollment conversion and retention.
• Troubleshoot issues with Google Business Profile, Facebook, domains, and websites.
• Run weekly performance reviews grounded in operational data.

📋 Requirements

• 6+ years of customer-facing experience with at least 1 year of direct people management.
• Experience in high-urgency metrics-driven roles in onboarding, activation, or support.
• Demonstrated ability to use data to improve conversion or throughput.
• Comfort working within ticketing systems, queues, and repeatable workflows.

✨ Nice to Have

• Experience with small business customers.
• Knowledge of Google tools, DNS, or domain setup.
• Website troubleshooting skills.

🎁 Benefits & Perks

• 🏖️ Unlimited vacation plus 9 company holidays and a volunteer day.
• 💵 $80K base salary ($120K OTE) + equity.
• 🏥 Full medical, dental, and vision coverage.
• 🍽️ Dinner covered via Uber Eats plus stocked kitchen.
• 💪 Company-paid Wellhub membership for fitness and wellness.

📨 Hiring Process

Recruiter Screen, Onboarding Team Lead Screen, Hiring Manager Screen, Onsite, Cofounder Screen.