💼 About This Role

You'll join our customer support team as the frontline champion who transforms player challenges into success stories. You'll handle inquiries across chat, email, and phone regarding wagering, account management, and game mechanics. This role offers direct impact on player satisfaction in a high-growth gaming community.

🎯 What You'll Do

• Handle player inquiries across chat, email, and phone
• Resolve issues involving transactions, withdrawals, and KYC
• Partner with payments and risk teams on security concerns
• Document player insights and identify emerging trends

📋 Requirements

• Proven background in customer support within online gambling
• Experience handling financial transactions and sensitive account matters
• High technical proficiency across gaming platforms and support systems
• Flexibility to work varied shifts including evenings, weekends, holidays

✨ Nice to Have

• Sports betting environment experience
• Knowledge of gaming regulations and responsible gambling practices

🎁 Benefits & Perks

• 🌍 Remote work with global team
• 📈 Career advancement pathways into leadership or specialized roles
• 🎓 Ongoing learning in gaming regulations and customer experience
• 🤝 Collaborative culture with cross-functional teams

📨 Hiring Process

Estimated timeline: 1-2 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Technical Interview· 45 min
3. 3Offer· 30 min