Tech Stack

Description

You will engage with customers daily, delivering system usage training and providing experimental design, data analysis, logistical, and troubleshooting support across the Detroit region. Your primary goals are to ensure rapid adoption and maximum customer success with 10x Genomics’ products.

Requirements

• Extensive experience in molecular biology, biochemistry, genomics or genetics
• Demonstrable knowledge and experience with NGS workflows and data analysis software
• Hands-on proficiency with common molecular biology bench techniques
• Hands-on proficiency with histology techniques including tissue processing, sectioning, and embedding
• Clear vision of and commitment to providing outstanding customer service
• Excellent organizational, analytical, and systematic troubleshooting skills
• Strong written and verbal communication skills
• Outstanding presentation and training skills
• Ability to maintain records for customer sites and provide high level feedback to management
• Willingness to travel up to 60%

Responsibilities

• Act as main point of contact between customer and company
• Keep customers apprised and trained on advancements in 10x technology and software
• Coordinate and perform customer site trainings and demonstrations
• Identify, document and communicate customer issues, complaints or concerns to management
• Contribute to documentation with goal of expanding support content
• Scientifically partner with customers as they develop their research utilizing 10x technologies
• Collaborate in scientific discussions with customers, cultivating long term relationships
• Create and maintain positive working relationships with customers
• Gather and deliver strategic and competitive customer feedback
• Troubleshoot issues related to user's technical skills, sample preparation, biochemistry, experimental design, software and instruments
• Interpret customer needs and identify proper issue escalation pathway
• Support field sales team at trade shows, seminars and technical symposiums
• Handle potentially stressful situations calmly and adroitly