Description

As a Front Desk Coordinator at IVX Health, you'll be the first point of contact for patients in our infusion centers, responsible for scheduling appointments, verifying insurance, and ensuring a smooth patient experience. You'll collaborate with clinical teams and support operational excellence across multiple centers.

Requirements

• 1–3 years front desk/admin experience in medical/healthcare setting
• High School Diploma or GED
• Strong understanding of insurance verification, billing, patient intake
• Proficiency in EHR/EMR and scheduling software
• Excellent customer service, communication, and multitasking skills

Responsibilities

• Greet patients and visitors with warmth and professionalism
• Schedule, reschedule, and confirm appointments; ensure pre-visit requirements and authorizations are in place
• Verify patient insurance, update demographic info, collect copays
• Coordinate patient flow and communicate with clinical team for smooth operations
• Maintain organized front desk and reception area; flex to other centers as needed