Senior Technical Account Manager (APAC) at Careers at NiCE

2h ago

Senior Technical Account Manager (APAC)

Philippines - Manila

full-timesenior HybridContact Center and Telecommunications

Requirements

Bachelor's degree in Business Management or equivalent experience
10+ years in customer account relationship management
5+ years enterprise account management in presales or post-sales with program management
Technical expertise in Contact Center, Telecommunications, Cloud software, and Security
Experience in risk identification and mitigation

Responsibilities

Serve as primary contact for enterprise accounts, ensuring contract fulfillment and SLA management
Collaborate with Sales and Engineering to align customer opportunities and mitigate risks
Build productive relationships across customer organization from front-line to senior leadership
Drive customer ROI with NICE products and services, becoming a trusted advisor
Conduct regular service and technology reviews, managing escalated situations

Careers at NiCE

At NiCE, we offer roles where you can really make an impact. Enjoy a high level of flexibility, with fully remote roles for customer-facing positions, and our hybrid NiCE-FLEX model for all other positions.

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