4h ago
Principal Customer Success Manager
Remote
full-timesenior Remotemental healthcare
Description
You will manage Spring Health's largest payer customer, serving as a dedicated strategic partner. You'll spearhead cross-functional initiatives, drive retention and growth, and act as a trusted consultant to key stakeholders.
Requirements
- 10-15 years experience in account management/customer success/healthcare management with national payer accounts
- Proven ability to influence executives and key business stakeholders
- Demonstrated success achieving renewal, upsell, and revenue growth targets in jumbo accounts
- Exceptional project management skills and organization
- Outstanding communication and collaborative relationship skills
Responsibilities
- Serve as senior strategic partner for largest payer customer
- Develop collaborative relationships with payer leadership to drive impact, retention, and growth
- Demonstrate Spring Health's value proposition linked to customer success metrics
- Own customer lifecycle from implementation to engagement to upsells and renewals
- Spearhead cross-functional initiatives to present customer feedback and process improvements
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