🛠 Tech Stack

💼 About This Role

You'll ensure exceptional customer service for Paytm Travel's Bus CST operations. You'll handle escalated issues and identify trends to improve the customer experience. You'll collaborate with cross-functional teams to enhance platform performance and drive process improvements.

🎯 What You'll Do

• Handle escalated customer issues and complex inquiries.
• Identify and address trends in customer complaints and feedback.
• Implement process improvements to enhance productivity.
• Collaborate with product and engineering teams to resolve issues.

📋 Requirements

• Bachelor's degree in a related field.
• Excellent analytical and problem-solving skills.
• Strong communication and interpersonal skills.
• Ability to manage multiple priorities in a fast-paced environment.

✨ Nice to Have

• Knowledge of Microsoft Office (Excel, PowerPoint) and Google tools.