💼 About This Role

You'll lead and scale high-performing engineering teams building a unified, AI-first omnichannel platform for seamless customer interactions. Your work directly shapes the future of customer engagement at scale, driving technical vision and execution for SaaS products supporting millions of users.

🎯 What You'll Do

• Lead, coach, and grow multiple engineering teams including senior engineers and leads.
• Define and execute technical and product roadmaps with Product and Design leadership.
• Drive delivery of scalable SaaS and platform capabilities across communication channels.
• Provide hands-on technical leadership in architecture discussions and key decisions.

📋 Requirements

• Proven experience leading and scaling engineering teams of 20+ engineers.
• Strong background in product engineering building SaaS in high-growth environments.
• Ability to lead full-stack technical discussions and influence frontend and backend architecture decisions.
• Experience integrating or leveraging AI/GenAI in product development or engineering workflows.

✨ Nice to Have

• Experience with voice, SMS, or AI/agent-based products.
• Experience with composable SaaS architectures.

🎁 Benefits & Perks

• 💰 Competitive annual cash compensation ranging from 250,600 to 401,000 USD
• 🏥 Comprehensive healthcare coverage including medical, dental, and vision
• 🏖️ Generous paid time off and parental leave
• 📚 Learning and development opportunities in a high-growth product environment
• 📈 Equity participation through restricted stock units in eligible roles

📨 Hiring Process

Estimated timeline: 3-5 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Technical Screen· 60 min
3. 3Onsite Interview· 3 hours