💼 About This Role

You'll join the Member Provider Escalations team at Oscar Health, a tech-driven insurance company. You'll resolve complex issues for providers and members, acting as a subject matter expert. This role offers remote work and a chance to improve healthcare experiences.

🎯 What You'll Do

• Handle inbound calls, secure messages, and email communications
• Manage queue work and assigned caseload via dashboard
• Identify, investigate, and resolve issues within SLAs
• Collaborate with colleagues to identify trends and roadblocks

📋 Requirements

• 1+ year in customer support, healthcare, tech or related field
• 6+ months of member and customer service experience
• 1+ year of escalations experience in a customer service environment

✨ Nice to Have

• 1+ years of claims experience
• Bilingual Spanish
• Bachelor's degree

🎁 Benefits & Perks

• 🏥 Medical, dental, and vision benefits
• 🏖️ 11 paid holidays
• 💪 Paid parental leave
• 💰 401(k) plan participation
• 🧘 Paid wellness time and reimbursements

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Final Interview· 60 min