🛠 Tech Stack

💼 About This Role

You'll investigate and resolve complex data-driven issues for StrataJazz healthcare customers, acting as a trusted technical partner. Your core impact is diagnosing root causes and delivering validated solutions to ensure data accuracy and system reliability. This role offers a hybrid work environment and the chance to work with real healthcare data.

🎯 What You'll Do

• Investigate and resolve complex customer-reported issues using SQL
• Own issues end-to-end from intake through resolution and follow-up
• Identify related or downstream issues beyond the initial problem
• Document interactions, findings, and resolutions in case management systems

📋 Requirements

• 2+ years experience with enterprise software in technical support or similar role
• Strong SQL skills including complex query writing
• Ability to understand and work within relational data models
• Excellent written and verbal communication skills

✨ Nice to Have

• Experience with healthcare financial or decision support applications (StrataJazz, Axiom, EPSi)
• Familiarity with Salesforce or similar case management tools
• Experience with Tableau or similar data visualization tools

🎁 Benefits & Perks

• 🏖️ Retirement benefits
• 🏥 Health and welfare benefits
• 💰 Discretionary variable pay programs
• 👨‍👩‍👧‍👦 Parental leave
• 🏢 Hybrid work environment

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Application Review· 1 week
2. 2Phone Screen· 30 min
3. 3Technical Interview· 60 min

[email protected]