Tech Stack

Description

You will be responsible for onboarding newly-signed customers, ensuring a seamless transition to the Smartly platform. You'll work with sales and customer success teams to create tailored onboarding plans, train clients, and set up their accounts for success.

Requirements

• Bachelor's degree or equivalent practical experience
• 3-5 years digital experience with paid social (Meta) and programmatic media buying
• Strong understanding of digital advertising platforms and tools
• Proficiency in Google Sheets and Google Slides
• Excellent communication, organizational, and project management skills

Responsibilities

• Be a subject matter expert on Smartly platform capabilities and solutions
• Work with Sales and Customer Success to deliver tailored onboarding solutions for Tier 1-3 customers
• Own technical execution of onboarding plans to ensure successful customer setup
• Train clients on platform features including reporting views and feeds automation
• Collaborate with cross-functional teams to qualify cases and ensure sales promises are delivered