8h ago

Customer Success Manager II

South Africa

โœจ $75k-$105k / yearest.

full-timemid Remotesoftware

๐Ÿ’ผ About This Role

You'll manage a diverse portfolio of accounts across EMEA, acting as the trusted advisor for Deel's all-in-one payroll and HR platform. You'll drive long-term revenue growth by converting strong relationships into expansion opportunities, while identifying and mitigating customer churn risks.

๐ŸŽฏ What You'll Do

  • Manage a portfolio of low to mid-sized accounts with strategic growth potential.
  • Identify and flag customer churn risks, engaging internal stakeholders.
  • Build relationships with key stakeholders and conduct regular business reviews.
  • Drive adoption of platform features to improve customer experience and retention.

๐Ÿ“‹ Requirements

  • 4+ years of relevant work experience including client-facing as a CSM or Account Manager.
  • Previous experience in fast-growth startup, top-tier consulting, investment banking, or private equity.
  • Strong analytical foundation with ability to manipulate and synthesize data.
  • Proven track record of delivering quantifiable business impact and achieving goals.

โœจ Nice to Have

  • SQL skills or data querying experience.
  • Experience in the HR tech or SaaS industry.
  • Cross-functional project management skills.

๐ŸŽ Benefits & Perks

  • ๐Ÿ“ˆ Stock grant opportunities dependent on role, employment status, and location.
  • ๐ŸŒ Remote work flexibility including optional WeWork access.
  • ๐ŸŽ Additional perks and benefits based on employment status and country.

๐Ÿ“จ Hiring Process

Estimated timeline: 2-4 weeks ยท AI estimate

  1. 1Recruiter Screenยท 30 min
  2. 2Hiring Manager Interviewยท 45 min
  3. 3Panel Interviewยท 60 min
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