💼 About This Role

You'll lead and grow a Customer Success team in the Philippines, driving customer satisfaction and platform growth. You'll act as a player-coach, managing a team of 5-8 CSMs while handling a small book of business. This role offers the chance to shape global processes and work with world-class brands.

🎯 What You'll Do

• Coach and mentor a team of 5-8 CSMs in the Philippines
• Manage day-to-day operations and performance metrics
• Partner with leadership to build new strategies and processes
• Carry a small book of business and manage key customer relationships

📋 Requirements

• 3+ years of customer success management experience
• 5+ years of customer success experience in a SaaS environment
• Proven results in building and executing within a customer success organization
• Strong project management and people management skills

✨ Nice to Have

• Experience in Professional Services or Consulting
• Experience with SaaS, PPM, or CWM tools like Monday, Wrike, etc.
• Experience with enterprise solutions like JIRA, ServiceNow, Salesforce

🎁 Benefits & Perks

• 🚀 Pioneer AI in ways that shape the future of work
• 🌍 Remote work from the Philippines
• 📈 Career growth in a fast-paced SaaS company