4h ago

Senior Client Success Manager

Remote (US)
full-timesenior Remotemarketing technology

Description

You will own the entire client relationship post-sale, driving success through executive engagement and technical understanding of their data and martech strategies. Your focus is on creating successful, not just happy, clients by aligning Cordial's features with their business objectives.

Requirements

  • Relentless enthusiasm to immerse in client world and deliver business impact
  • Ability to differentiate between happy and successful clients
  • Technical understanding of client data and martech strategies
  • Experience in client management and executive engagement

Responsibilities

  • Own client success plans and executive engagement
  • Proactively manage competitive threats
  • Develop comprehensive understanding of client business challenges and objectives
  • Map Cordial features to client needs for business impact
  • Participate in pre-sales discovery conversations
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