🛠 Tech Stack

💼 About This Role

You'll serve as the first point of contact for customers, managing cases in Salesforce and collaborating with internal teams to ensure timely resolution. Your core impact will be coordinating service changes and resolving issues across production and transport teams. This role stands out by offering variety in a small, close-knit team environment.

🎯 What You'll Do

• Serve as first point of contact for customers via phone and email
• Create and manage customer cases in Salesforce
• Investigate and document cases thoroughly
• Collaborate with Operations to support service changes

📋 Requirements

• 2-3 years of customer service experience
• Experience with Salesforce
• Proficiency in Microsoft Office
• Ability to manage priorities in a fast-paced environment

✨ Nice to Have

• 3+ years in logistics or healthcare
• Experience in operations-focused environments