🛠 Tech Stack

💼 About This Role

You'll serve as the payments subject matter expert on our Support team, analyzing and resolving complex payment and software issues. Your core impact is bridging knowledge gaps and ensuring a tailored customer experience for hospitality clients. This role offers the chance to shape payments support processes in a growing company.

🎯 What You'll Do

• Provide guidance and support to clients over phone and email
• Proactively investigate and resolve cases while collaborating with team members
• Collaborate with product or engineering to troubleshoot and triage issues
• Serve as subject matter expert for payments ecosystem and lifecycle

📋 Requirements

• 2+ years of product support in a payments-related role
• Experience with credit card processing
• Previous merchant service, banking, or financial experience
• Bachelor's degree or equivalent work experience

✨ Nice to Have

• Computer/IT certification
• Experience utilizing CRM systems

🎁 Benefits & Perks

• 🏥 Generous health coverage for you and family
• 💰 401(k) match after 60 days, 100% vested after 1 year
• 💳 HSA employer contribution plus HRA
• 🏖️ Flexible vacation (take what you need)
• 🎁 Be More rewards redeemable for personalized gifts/experiences

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter screen· 30 min
2. 2Hiring manager interview· 45 min
3. 3Technical assessment· 60 min
4. 4Offer· 15 min