💼 About This Role

You'll handle sensitive account and data requests for Bumble's Trust & Safety team, ensuring compliance with global privacy standards. Your work directly impacts members' safety and confidence on the platform. You'll apply thoughtful judgment and leverage AI-powered tools to support accurate outcomes.

🎯 What You'll Do

• Resolve member requests for account access and data rights.
• Assess identity verification using decision trees and SOPs.
• Use case management and AI tools to triage and document cases.
• Identify high-risk cases and escalate using risk frameworks.

📋 Requirements

• 2-4 years of experience in customer support or compliance.
• Working knowledge of GDPR or similar privacy frameworks.
• Attention to detail in a fast-paced, SLA-driven environment.
• Experience with case management systems and AI workflows.

✨ Nice to Have

• Background in Trust & Safety operations.
• Experience with audit-ready documentation.
• Familiarity with identity verification processes.

🎁 Benefits & Perks

• 🏠 Hybrid work model in London office.
• 📈 Growth opportunities through feedback and coaching.
• 🤖 AI-powered tools to enhance efficiency.
• 🌍 Global impact on member trust and safety.