Customer Success & Account Manager at page_title

3h ago

Customer Success & Account Manager

United States - Remote

full-timesenior RemoteHigher Education Software

Tech Stack

Description

You will own customer retention, renewal, and expansion for a portfolio of mid-market and enterprise higher education clients, serving as a trusted advisor to housing and residence life leaders while driving revenue growth and representing eRezLife at industry events.

Requirements

5-8+ years combined experience in Customer Success, Account Management, and Residence Life/Housing
Proven success with task and project management
Proven ability to retain existing customer base and optimize customer experience to fuel ARR growth
Strong executive presence and presentation skills
Willingness to travel

Responsibilities

Own executive-level relationships and lead strategic business reviews demonstrating value and ROI
Own renewals end-to-end including forecasting and negotiation, identify and mitigate churn risk
Identify upsell and expansion opportunities, drive adoption across housing and residence life functions
Represent eRezLife at regional and national housing associations, present at conferences
Participate in onboarding and adoption process, translate customer feedback into product insights

page_title

At Cordance, we are committed to propelling the growth of vertically focused business-to-business (B2B) software-as-a-service (SaaS) companies to new heights. Our mission is clear: through strategic acquisitions and long-term tactical and financial guidance, we empower businesses to reach their full potential. Led by a team of seasoned operators and subject-matter experts, we possess a deep-seated passion for software and a proven track record of building successful businesses. We understand the unique challenges and opportunities that come with scaling a company in today's dynamic marketplace, and we are dedicated to partnering with founders to navigate these complexities and drive sustainable growth. We seek out businesses with strong leadership and high potential for profitable expansion, working hand-in-hand with founders to increase year-over-year revenue, enhance company efficiency, and maximize impact. At Cordance, we believe in the power of collaboration and innovation to unlock new possibilities and create lasting value. Join us at Cordance and become part of a team that's reshaping the future of B2B SaaS.

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