Description

As a Customer Success Manager at Payoneer, you will drive adoption of our global payment solutions among SMBs in China. You'll build long-term client relationships, identify business opportunities, and maximize retention and upselling to help Chinese businesses get paid globally.

Requirements

• Bachelor's degree in business or communications preferred
• Native Mandarin with high English proficiency
• 5+ years of experience selling complex solutions to corporate clients
• Expertise in developing client relationships, business cases, and financial analysis
• Experience with CRM systems (e.g., Salesforce) is a plus

Responsibilities

• Manage existing client relationships and develop long-term partnerships
• Proactively strengthen relationships to drive retention, up-selling, and cross-selling
• Maintain and exceed revenue and upselling targets from direct business
• Maintain customer activity information within CRM platform
• Build business success stories and case studies