💼 About This Role

You'll manage a portfolio of clients, ensuring retention and expansion while structuring customer success processes and workflows. You'll be the main strategic point of contact between clients and internal teams. This role offers the chance to help shape a growing Customer Success function in a data-driven digital environment.

🎯 What You'll Do

• Manage a portfolio of clients to ensure retention and account expansion
• Act as main contact between clients and internal operational teams
• Structure and implement customer journey and success workflows
• Identify churn risks and proactively implement retention strategies

📋 Requirements

• Experience in Customer Success, Account Management, or Client Relationship
• Experience in digital agencies, marketing, or service-based environments
• Strong understanding of marketing digital dynamics and agency workflows
• Familiarity with CRM systems and customer success metrics

✨ Nice to Have

• Experience conducting strategic client meetings and presentations
• Ability to analyze performance indicators related to retention and expansion
• Consultative profile focused on problem-solving and value delivery

🎁 Benefits & Perks

• 📈 Opportunity to help structure a growing Customer Success function
• 🎯 Direct impact on client retention and business growth
• 🤝 Collaborative, cross-functional team environment
• 📚 Professional development in Customer Success and account strategy
• 🚀 Career growth potential in a rapidly expanding organization

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Final Interview· 60 min