🛠 Tech Stack

💼 About This Role

You'll drive long-term success for a portfolio of enterprise customers as a trusted advisor. You'll ensure strong net revenue retention, high product adoption, and advocacy through proactive account management. This role offers the chance to work with C-suite stakeholders and leverage Diligent's GRC platform.

🎯 What You'll Do

• Own renewal, retention, and expansion for enterprise accounts.
• Develop and execute customer success plans aligned with strategic objectives.
• Lead executive-level engagements including QBRs and strategic reviews.
• Collaborate with sales to identify and qualify expansion opportunities.

📋 Requirements

• 5+ years professional experience with 2–4+ years in Customer Success or Account Management in B2B SaaS.
• Proven experience managing enterprise accounts and engaging C-suite stakeholders.
• Demonstrated track record of meeting renewal, retention, and expansion targets.
• Strong experience using CRM tools (preferably Salesforce) to manage accounts.

✨ Nice to Have

• Experience in governance, risk, compliance, or legal software.
• Background in a matrixed global organization with cross-functional partners.

🎁 Benefits & Perks

• 🏖️ Flexible work environment
• 🌍 Global days of service
• 🏥 Comprehensive health benefits
• 📅 Meeting free days
• 🎁 Generous time off policy

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Panel Interview· 60 min