🛠 Tech Stack

💼 About This Role

You'll provide technical support to all end users at Jamf, serving as an escalation point for complex issues and mentoring team members. You'll enable employees with remote and hands-on Apple device support while contributing to strategic IT initiatives that align technology with company goals.

🎯 What You'll Do

• Act as escalation point for technical issues before senior escalation
• Provide remote and hands-on support for technology issues
• Troubleshoot, research, and resolve technical problems
• Maintain documentation and ensure SLA adherence

📋 Requirements

• 2-4 years experience in IT support or related role
• 2-4 years experience troubleshooting macOS and iOS
• Experience supporting global SaaS collaboration systems
• Some command line experience

✨ Nice to Have

• Ability to multitask and adapt priorities
• Independence in problem-solving
• Excellent written and verbal communication

🎁 Benefits & Perks

• 🏖️ Flexible hybrid schedule with work-life balance
• 🏆 Named Best Companies to Work For by U.S. News
• 🌍 Volunteer time off to support communities
• 📚 Training and conferences for ongoing learning
• 💰 Competitive pay with transparent ranges

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Technical Interview· 60 min
3. 3Hiring Manager Interview· 45 min