🛠 Tech Stack

💼 About This Role

You'll support healthcare professionals on our app-based marketplace, resolving shift, payment, and platform issues via chat, voice, and email. You'll own the worker journey and help build a reliable, high-performing marketplace. This role offers a path to leadership in a fast-growing Series C company.

🎯 What You'll Do

• Deliver fast, empathetic support across chat, voice, and email
• Navigate Zendesk and Salesforce to investigate and log cases
• Apply critical thinking to troubleshoot and escalate issues
• Monitor trends and flag process gaps for improvement

📋 Requirements

• 2+ years in customer support via chat or voice
• 2+ years using CRMs like Zendesk or Salesforce
• 2+ years using Google Workspace in a work setting
• Fluent professional-level English (spoken and written)

✨ Nice to Have

• Experience in healthcare or marketplace support
• Familiarity with shift scheduling or gig economy platforms
• Proven ability to mentor new team members

🎁 Benefits & Perks

• 🏖️ Remote work from anywhere in APAC
• 📈 Growth path to leadership roles
• 💰 Competitive pay with potential for overtime

🚩 Heads Up

• Requires Saturday AND Sunday availability for 24/7 operation
• Entry-level but expects high ownership and urgency