🛠 Tech Stack

💼 About This Role

You'll own repair and maintenance operations for Vixxo's retail, grocery, and restaurant clients, driving customer satisfaction and cost reduction. Your core impact is managing work orders, negotiating with service providers, and proactively communicating to exceed expectations. This role stands out for combining customer relationship management with facilities expertise in a fast-paced environment.

🎯 What You'll Do

• Act as primary point of contact for customer escalations and updates.
• Coordinate with customer service team to prioritize outbound follow-up.
• Review scope of work, negotiate rates to reduce customer costs.
• Utilize metrics and reports to identify areas for improvement.

📋 Requirements

• 2-3 years supervisory experience in retail, grocery, or hospitality.
• Fluent with Microsoft Office (Excel, Outlook, Word).
• High school diploma or equivalent required.
• Excellent communication and problem-solving skills.

✨ Nice to Have

• Experience managing commercial facilities.
• Familiarity with Siebel and databases.
• Bachelor's degree.

🚩 Heads Up

• Responsibility list is exhaustive with 12 items, potentially unrealistic for one role.