Tech Stack

Description

You will provide real-time support for Ridgeline customers trading in APAC and EMEA markets, investigating and resolving urgent trading issues, and ensuring operational readiness. Working independently during off-peak hours, you'll own issues from triage to resolution, collaborating with engineering to improve workflows.

Requirements

• 8+ years of experience supporting or implementing trading, portfolio accounting, or reconciliation systems
• Strong knowledge of investment operations, including trading workflows and market data integration
• Hands-on experience with FIX, SWIFT, DTCC, CTM or other industry-standard data formats
• Excellent problem-solving skills in fast-paced production environments
• Proven ability to engage with customers professionally and effectively under pressure

Responsibilities

• Provide real-time support for Ridgeline customers trading in APAC and EMEA markets during U.S. overnight hours
• Investigate and resolve urgent trading, market data, and integration issues affecting front-office workflows
• Engage directly with traders, portfolio managers, and compliance teams to troubleshoot trading issues
• Deliver start-of-day support by validating reconciliation and ensuring operational readiness
• Analyze and resolve data issues across custodians, brokers, DTCC, and other third-party sources