🛠 Tech Stack

💼 About This Role

You'll oversee a team of associates to meet performance objectives for an auto financing company. You'll drive process improvements through data analysis and coaching, ensuring a positive customer experience. This role offers growth at a fast-growing private company recognized by Inc 5000.

🎯 What You'll Do

• Support development and compliance of departmental procedures and policies
• Analyze data to drive process improvement and reduce operational risk
• Provide training, coaching, and feedback to team members
• Develop department goals and employee work schedules

📋 Requirements

• Bachelor's degree required
• Strong communication skills both oral and written
• Proven ability to motivate and lead a team
• Proficient in Microsoft Office and quick learner of new applications

✨ Nice to Have

• Experience with call monitoring and escalation resolution
• Knowledge of auto finance or lending industry
• Experience with workflow automation tools

🎁 Benefits & Perks

• 🏖️ Paid Time Off and company holidays
• 💰 401K with employer match and immediate vesting
• 🏥 Medical, dental, vision, telemedicine
• 📚 Tuition Reimbursement
• 👶 Parental Leave

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Phone Screen· 30 min
2. 2Interview with Hiring Manager· 1 hour
3. 3Final Interview· 1 hour