💼 About This Role

You'll guide Harvey's largest customers through their journey with our AI platform, ensuring they derive maximum value. Your core impact is acting as a trusted advisor, deeply integrating Harvey into their business processes. This role is pivotal at a fast-growing AI company with strong product-market fit.

🎯 What You'll Do

• Manage client relationships as primary contact with a consultative approach.
• Lead integration of Harvey into daily workflows for seamless adoption.
• Monitor account health, address risks, and drive retention initiatives.
• Evangelize Harvey through end-user training and enablement.

📋 Requirements

• Background in management consulting or technology advisory at a top tier firm.
• Experience in Enterprise SaaS customer success or legal environment.
• History of conducting change management for large technology projects.
• Excellent communication and strategic planning skills.

✨ Nice to Have

• Experience with legal (big law or in-house) environment.
• Ability to influence stakeholders at executive level.
• Results-driven mindset with ability to prioritize competing tasks.

🎁 Benefits & Perks

• 🚀 AI Innovation at the forefront of technology.
• 📈 Growth Opportunity in a rapidly-evolving Customer Success program.
• 🤝 Collaborative Environment that promotes learning and development.

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Panel Interview· 60 min