💼 About This Role

You'll handle customer/merchant concerns and complaints via calls and chat, ensuring daily tasks are closed within defined TAT. You'll oversee day-to-day campaign management and ensure brand consistency. This role offers a collaborative output-driven environment with cross-team feedback.

🎯 What You'll Do

• Resolve day-to-day customer/merchant queries via call or chat.
• Oversee daily campaign management ensuring brand consistency.
• Develop and implement timelines to achieve targets.

📋 Requirements

• 1+ year experience in customer support.
• High level of drive, initiative, and self-motivation.
• Strong problem-solving skills.

✨ Nice to Have

• Experience with chat support tools.
• Any graduate degree.

🎁 Benefits & Perks

• 🤝 Collaborative output-driven program bringing cohesiveness across businesses.
• 📈 Cross-sell opportunities to improve average revenue per user.
• 🔄 360 feedback from peer teams on support of their goals.
• 🏆 Respect earned from peers and manager, not demanded.