💼 About This Role

You'll join a fast-growing support team for a large-scale digital marketplace, handling inquiries across email, chat, and social media. You'll act as a key point of contact helping customers navigate transactions and resolve issues, contributing to a smooth and positive marketplace experience. This role offers flexible remote work and a chance to grow in a global, high-growth environment.

🎯 What You'll Do

• Handle customer inquiries via email, chat, and social media
• Assist users throughout the transaction journey
• Resolve issues efficiently to maintain satisfaction
• Collaborate with team to improve support processes

📋 Requirements

• 1+ year in customer support roles
• Strong written and verbal English communication skills
• Ability to manage multiple requests in a fast-paced environment
• Willingness to work shift-based schedules including evenings and weekends

✨ Nice to Have

• Spanish fluency for LATAM-focused roles
• Experience in digital marketplace or high-growth environment

🎁 Benefits & Perks

• 📈 Employee stock options program
• 💰 Performance-based bonuses and referral incentives
• 🏠 Flexible remote work arrangements
• 📚 Personal learning and development budget

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Technical Interview· 45 min
3. 3Offer· 15 min

🚩 Heads Up

• Shift-based schedule including evenings and weekends may be demanding