🛠 Tech Stack

💼 About This Role

You'll guide customers through their security and compliance journeys using Vanta's Trust Management Platform, driving product adoption and retention. You'll partner cross-functionally to ensure customers achieve their desired business outcomes.

🎯 What You'll Do

• Guide customers through onboarding, implementation, and product adoption.
• Proactively partner with Account Managers on at-risk accounts and expansion.
• Monitor customer health via Catalyst and drive to business outcomes.
• Serve as product expert for compliance offerings (SOC 2, ISO 27001, etc.).

📋 Requirements

• 6+ years of Customer Success experience at a SaaS company.
• Background in running a strategic book of business.
• Experience with hitting retention targets and long-term customer retention.
• Clear communication and critical thinking ability.

✨ Nice to Have

• Experience in security or compliance industry.
• Openness to using AI to amplify skills.

🎁 Benefits & Perks

• 💰 Industry-competitive salary and equity
• 🏥 Healthcare stipend for you and dependents
• 👶 16 weeks paid Parental Leave for all new parents
• 🌴 20 days of Annual Leave per year
• 🏢 Remote workspace, internet, and cellphone stipend

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Phone Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Panel Interview· 60 min