🛠 Tech Stack

💼 About This Role

You'll provide front-line support for Pico's global infrastructure, monitoring and triaging incidents. You'll act as a primary technical authority during real-time incidents. This role offers exposure to financial market technologies and internal projects.

🎯 What You'll Do

• Monitor and respond to incoming events and service requests.
• Triage incidents and perform deep initial diagnostics.
• Act as technical authority and lead real-time incident triage.
• Interface with clients and manage formal communications.

📋 Requirements

• 7+ years in a customer-facing technical support role.
• Linux/Unix systems knowledge (processes, logs, networking).
• Network packet analysis using Wireshark or tcpdump.
• TCP/IP understanding (latency, packet loss, retransmissions).

✨ Nice to Have

• Telecommunications carrier experience.
• Financial industry support experience.
• ITIL certification.

🎁 Benefits & Perks

• 🏖️ Global team with 24x7 rotation schedule.
• 📈 Internal projects involvement.
• 🎓 Training on monitoring and observability tools.

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Technical Interview· 60 min
3. 3Hiring Manager Interview· 45 min

🚩 Heads Up

• APAC shift (04:30-13:30 IST) and weekend work required.
• Expectation of 'whatever hours necessary' - potential for long hours.
• Senior role but Level 1 support - may involve repetitive tasks.