Tech Stack

Description

As an Enterprise Customer Success Manager at Brex, you'll act as a trusted advisor to CFOs and finance teams of large customers, driving product adoption and account growth. You'll own the full customer lifecycle from onboarding to renewal, leveraging insights and cross-functional collaboration to maximize value.

Requirements

• 4+ years in customer-facing role owning account health, executive relationships, or expansion strategy.
• Direct experience with core accounting workflows (invoice processing, T&E, budgeting, AP, ERP systems like NetSuite, QuickBooks) or spend management tools.
• Experience managing complex global enterprise accounts (10,000+ employees).
• Strong business acumen with finance-first mindset; comfortable speaking with CFOs, Controllers, and FP&A teams.
• Ability to synthesize product usage data into strategic recommendations.

Responsibilities

• Develop and own strategic account plans to drive retention, expansion, and adoption across enterprise customers.
• Act as trusted advisor to finance stakeholders on spend management, credit policy, reconciliation, and financial reporting automation.
• Build multi-threaded relationships across Finance, Procurement, AP, IT, and Security functions.
• Lead business reviews and financial health checks to showcase ROI and drive executive alignment.
• Proactively identify and mitigate churn risks through data analysis and usage insights.