💼 About This Role

You'll lead a team of Customer Success Managers to drive strategy, retention, and expansion for a network operations platform used by large enterprises. You'll shape the customer journey and influence company-wide initiatives through cross-functional collaboration. This role offers a competitive compensation package and a chance to build a high-performing team.

🎯 What You'll Do

• Manage and develop a team of Customer Success Managers
• Set strategic direction and drive customer success initiatives
• Monitor KPIs and optimize operational efficiency
• Partner with Sales, Product, and Support teams

📋 Requirements

• Proven experience leading Customer Success Managers in SaaS or enterprise tech
• Strong understanding of customer lifecycle strategy and retention models
• KPI management and data-driven decision making
• Experience with departmental resource management and budgeting

🎁 Benefits & Perks

• 🏖️ Flexible remote work
• 💰 Discretionary bonus plan
• 🌱 Leadership development opportunities
• 🏆 Award-winning culture (Great Place to Work certified)